Telkom begins migration to fibre-based internet

This migration applies to all customers residing in fibre-ready regions around the country where the current DSL infrastructure overlaps with the fibre-to-the-home (FTTH) footprint.

The telecommunications provider said the move is part of the group’s long-term strategy to “optimise user experience and reduce the cost of maintenance.”

“There has always been a high demand for fast, reliable internet. In current times, and in relation to the COVID-19 pandemic with so many people working from home and just spending more time at home in general, this demand is higher than ever before,” said Telkom product development and management executive Steven White.

Telkom said they want to help keep customers up to date and ensure they are making the most of what is available in an age of rapidly advancing technology.

“Customers will receive the support that they need to undergo the upgrade with minimal stress and disruption,” said White.

The process of contacting customers directly to inform them of the migration process and to reassure that there will not be a sudden “cut-off” is already underway.

Fibre: no cost, no installation fee

The gradual transition will ultimately lead to the decommissioning and replacement of old copper technology with fibre entirely, at no cost to the customers and no installation fee charged.

“The only cost involved will be the monthly cost of the new Internet package that each user selects,” White pointed out.

The reality is that fibre-based internet promises users several benefits over its copper alternative. Customers will enjoy faster Internet upload and download speeds, a more stable Internet connection and reduced down-time, as fibre infrastructure is not at risk of cable theft, a problem that has plagued DSL users for a very long time.

“Fibre is a big part of the future-focused technology that will empower and uplift communities across South Africa, especially when it comes to aiding individuals and businesses in overcoming some of the many challenges inflicted by COVID-19,” White said.

Telkom assured that those not “on board” with the move to fibre would be catered for, with the firm seeking “alternative connectivity solutions that best suit customers’ needs”. These include wireless LTE and Fixed Line Lookalike (FLLA).

Also read: Loon launches 4G internet balloons in Kenya

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